Refund policy

Here at CBDMETAL.COM, our top priority is to ensure your complete satisfaction with each and every purchase.

Return Policy/Cancellations

No Refunds

We can not allow the cancellation of an item, as all items are made to order at the time of order placement. We have a full staff that is diligently working on your order as soon as it is placed. In certain situations, a cancellation may be accepted with a 15% restocking fee, but is solely at the discretion of CBDMETAL.COM

Custom orders

It is of utmost importance that you verify the spelling of the names for monograms and finishes that you choose to ensure we make your special piece right the first time.

Special Custom Orders

Our design team is dedicated to offering the highest customer service and with these highly specialized pieces, no cancellations or refunds can be made. We highly value our employees and their design time, so please be sure it’s what you want prior to shipping.